Cancellation & No Show Policy
Cancellations:
If you are unable to keep your appointment, we appreciate a call 24 hours in advance. This allows us to schedule and service other clients.
Canceling an appointment with less than 24 hour notice impacts the opportunity to service other clients. We understand the sudden emergencies of life that require cancellation of your appointment.
In the case of cancellation with less than 24 hour notice, we reserve the right to charge a cancellation fee of 50% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card to book future appointments.
No Shows:
No Shows will be handled the same as cancellations. We reserve the right to charge a No Show fee of up to 50% of the cost of the scheduled services. We also reserve the right to ask to provide a credit card to book future appointments.
Note: If we have not asked you to provide a card on file and allowed an appointment to be booked without obtaining your card information. We will contact you to obtain the fees for cancellation or no show appointments.
Any client that has cancelled beyond 24 hours or no show for an appointment more then once, will be required to put a card on file and pay a fee towards the service to book future appointments that can be used for credit to the total of their service.
The fee for re-booking will be determined by the total of your services.